Who we are
The person behind New England Garage Door Pros, and the checks garage door companies pass
Behind New England Garage Door Pros is Paul Leary. After 27 years working in the trades, he spent the next 15-plus years helping New England home-service companies get found by the homeowners who need their work.
Our role is matchmaking, nothing more. Nobody here fixes doors, swaps openers, replaces springs or applies for permits, and we never put a price on your job. What the work includes, what it costs, when it happens and how it is warrantied are all between you and the garage door company you choose.
What happens after you send a request
No garage door company has joined yet, so for now every request arrives here. We review it and reply by the next business day. While the program is filling up, we can't promise to put you in touch with a company near you. If a spring or cable has snapped or the door is hanging crooked, leave it closed or open as it is, keep people and cars clear of it, and do not try to release or adjust it yourself. Federal safety guidance says a door that is unbalanced or binding should be serviced by a professional.
A request only ever reaches one company. Should another company later take over your town, what you sent earlier remains with the first one unless you tell us to move it.
Proof a garage door company shows us first
Until it has cleared every item below, a garage door company gets no requests through New England Garage Door Pros:
- for Massachusetts work on owner-occupied homes with one to four units, a current state Home Improvement Contractor registration;
- for that same Massachusetts work, a Construction Supervisor License held by whoever oversees structural work, for example framing a new garage door opening or widening an old one;
- a certificate showing liability insurance in force now;
- proof of workers' compensation coverage, if the company has employees.
Massachusetts requires a registration from contractors working on an existing home of one to four units that the owner lives in (OCABR's guidance for homeowners), and on one- and two-family homes a licensed construction supervisor or a registered design professional has to oversee construction (when a supervisor license is required). New Hampshire works differently. Its Attorney General states that "contractors do not need to be licensed" there (Attorney General guidance, 2022), so for New Hampshire jobs our check comes down to the insurance and workers' compensation items above.
Each participating company also agrees in writing to the towns it covers, the garage door jobs it takes on and how quickly it answers. A company that doesn't keep to that agreement gives up its area.
Some of this you can confirm on your own. In Massachusetts, look up a registration on the state's Contractor Hub and a supervisor license on the state license verification site. In New Hampshire, the Attorney General suggests asking any contractor for proof of insurance, for past customers you can call and for the suppliers it buys from.
A single company in each area
Every area has room for one participating company, never more. That company may pay New England Garage Door Pros for marketing, but money does not let it skip any check, and homeowners never pay us anything.
Something not right?
If a referral went badly or you notice information on this site that has gone out of date, call (978) 330-1721.